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But, to their credit once I talked with the right people I got complete satisfaction. What could have been better would have been if the factory would have handled it with the authorized service center like it did with me. factory 800 number and talked with a very nice lady and she eventually put me in touch with the regional factory representative in Pittsburgh. One side note, I was assured that the motor problem with the new saw has been corrected. I had to wait about 7 business days for the new machine to be shipped to Pittsburgh, but it did come in and I picked it up today. I purchase this saw in November of 2005.
Not willing to wait until that issue was resolved between Dewalt and Marathon Motor I contacted Tenn. Then maybe I wouldn't have had to wait those 5 weeks. After using the saw for about 3 years the motor failed. It is back in production. Let's hope. After about 5 weeks in an authorized repair center I found out that Delta (now Dewalt) was having trouble with the motors and that it was an issue with their motor supplier.
One phone conversation and about 3 minutes of explaining what was wrong they replaced the whole machine.
After almost a day of adjustment I realized that the blade was designed for laminates and I replaced it with a cheap, ten-inch carbide blade and everything came to life. It takes up far less room than a table saw and bolted to the floor along with its weight it is rock solid.They sent me a blade that was almost useless. It was an eighty-tooth carbide expensive blade with zero kerf. I found this saw to be exactly as described and after having two previous ten-inch Craftsman radial arm saws this appears like a tank next to them. I purchased the Forrest Woodworker One blade with a six inch stiffener and this baby performed just as I expected. The Old Saw Company makes another nice version but it will cost you a $1000 more and is larger. There was only the slightest adjustment of the saw and it cuts true persistently with the accuracy I expected. This saw was set on one side of a garage wall near the entrance and it abuts Formica cabinets that provide a large extension for ripping wood.
I always try to buy the best I can afford. We are a manufacturer and need our tools to be reliable, plus quick and easy to repair.To add to this, the quality of the finished product is not good. I suspect that this tool is not American made anymore. Due to hurricane damage, I was forced to replace my 18 year old Delta radial arm saw with a new Delta 33-895X saw. If I wanted cheap I could have saved more than a few hundred dollars by buying an import.So much for good old american made. I am now told that the new motor is back-ordered and I will not receive it for at least 4 to 6 weeks. The new saw came with a defective motor that had to be sent in for warranty replacement. We have been without it for three weeks so far.
This does not reflect good on Delta's inspection practice. The casting at the end of the arm, just under the on/off switch is missing a chunk. The saw is powerful, and is just what I wanted. But, I am disappointed with the appearance.
Because of the price difference I took the chance this time and am very satisfied.absolutely no issues with the motor freight. Purchased this from Amazon after my local Delta distributor quoted me a delivered price $450 above Amazon. I haven't been able to give the saw a good workout yet but I cut 40 ft of red oak for some bookshleves and performance is as expected. The saw was deliverd to my house on a liftgate truck and the driver had a pnuematic lift and moved it with no problem right into the garage. Box was in good condition upon delivery and the packing done at the factory was well thought out to minimize damage in transit. Setup was easy and alignment was perfect right out of the box.I used the local distributor for my cabinet saw last year because the price was competitive and I had read all kinds of horror stories about shipping damage/issues for heavy items on Amazon customer reviews.
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